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Comcast Admits Its Fee Increase Is Basically Just Fraud

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If you've ever signed up for a cable package, then you know the standard procedure. You pick out the cheapest plan that has all the TV channels you want and will still allow you to play whatever your favorite video game is, and then you sign a contract locking you into that price for a year or more. Then, if you have Comcast, you put the fucking lotion in the basket.

It's no secret that Comcast has a horrible reputation for both its product and its customer service. This winter, it also drew criticism for surreptitiously increasing its prices in the form of increased modem rental fees and "broadcast fee." The "broadcast fee" is what you pay Comcast in order to get the broadcast networks that are provided free to anyone with an antenna. This fee actually does make a bit of sense. Even if the product is out there for free, the networks could still charge Comcast for the right to use it. We're going to give Comcast the benefit of the doubt on that one, not that they deserve it.

But the modem fees, oh boy. If you have Comcast, then sometimes in December or January you'll remember having a service technician come to your home and provide you with an upgraded modem. What, that didn't happen?

But the modem rental fees many people pay went from $8 to $10. Surely they got a next gen modem. What else could explain the fee increases? Surely Comcast can't just charge you more to rent the exact same equipment. What explanation could their possibly be? We asked. Here's a bit from an online support chat transcript (click for full size):

No, we do not understand.

 

If you'll recall, when you get your cable package you sign a contract, and that contract locks in the price for your service package. That service package is your set of television channels and your internet speed.

What Comcast has done is improved its TV programming offerings and increased its internet speeds (or so they say). That's an improvement to the service package, but the service package has a fixed price. Since Comcast can't change that, it just puts the $2 service package increase in its modem rental fee. If you had an $89 TV/internet package and an $8 modem, what you now have is a $91 TV/internet package and an $8 modem, but with Comcast lying to you about what the fees are for.

Now we may just be a bunch of simple drunk country lawyers, but we're pretty sure that what we've got here is a case of fraud. Or more specifically, false pretenses. If our bar review notes are correct. A defendant is guilty of false pretenses if he:

(1) knowingly

(2) makes a false represenation

(3) of a material fact

(4) that causes the victim to pass title

(5) to the defendant

(6) with the intent to defraud the victim

The fact that Comcast gave the script to their customer support shows they knew what they were doing. Calling it a modem fee increase seems to be a false representation. What you're being charged for looks to be material. The bill causes victims to pass title. To the defendant. And again, Comcast knows what it's doing, so there seems to be the intent to defraud.

While your local PD isn't likely to lock up the Comcast CEO, enough complaints to the FTC might do the trick. Here's the link to file an FTC complaint. Let them know that despite putting the lotion in the basket, Comcast still decided to hose you.


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